Beyond Numbers: What Does Success Look Like?

Recorded: September 15, 2011
Duration:  75 minutes

Success is often defined by attendance and the bottom line, but are these the best measures of performance? This session continues the conversation begun at the Kykuit Forum on the merits and pitfalls of metrics, identifying quantitative and qualitative measures of success, and the challenges of implementation, especially at small organizations.

Max van Balgooy, Former Director of Interpretation and Education, National Trust for Historic Preservation
Alexandra Rasic, Director of Public Programs, Homestead Museum
Randi Korn, Principal, Randi Korn and Associates

Download Slides                          Download Handouts                             Download File (735.8 MB)