Online Course: Leadership and Administration for History Organizations (Summer 2022)

  • Registration Closed

Session Full

Please note the Summer Session of  Leadership and Administration for History Organizations is now full and registration is closed. If you would like to be placed on the waiting list for the Summer Session, email learn@aaslh.org. Visit our 2022 course schedule for upcoming sessions of this course.

Course Description 

An AASLH Small Museum Pro! Online Course

History museum leadership is more complex and demanding than ever before, requiring updated and innovative ways to meet mission and keep organizations healthy. Thoughtful, intentional museum administration and leadership matters, regardless of the size or focus of your organization.

During the eight weeks of this course, modules addressing governance and administrative structures, nonprofit status and the public trust, mission and vision, the relationship between board and staff, including their roles and responsibilities; strategic planning, human resource development and management, and leadership will be covered. 

The course is divided into eight weekly segments and includes a combination of topical reading assignments and related weekly assignments and online chats. A final course assignment is due the last week of class.

    Week 1: The Role, Challenges, and Expectations of History Museums Today  
    Week 2: The New Museum Leadership
    Week 3: The Importance of Museum Vision and Mission
    Week 4: Aligning Organizational Operating Models, Administrative and Management Responsibilities, Relationships, Structures, Systems and Networks
    Week 5: Museum Boards Are Leaders, Too: Their Roles, Responsibilities, Expectations, and Their Relationship to the Director and to Museum Staff
    Week 6:  Human Resource Management – Building Effective Teams and Mentoring
    Week 7:  Making Leadership Intentional at All Levels Week Eight: Charting Your Museum's Future, Inspiring Action, and Measuring Effectivenes
    Week 8: Charting Your Museum's Future, Inspiring Action, and Measuring Effectiveness

Details

SESSION DATES: June 13 - August 7, 2022

COST: $215 AASLH Members / $315 Nonmembers / 10% discount for STEPS participants with promo code found in the online STEPS Community or by emailing learn@aaslh.org

OPEN REGISTRATION: March 1 - June 6, 2022; 20 participant limit. Courses typically fill up before the registration deadline, so register early.

Course Logistics

FORMAT: Online, Instructor-led, Weekly-paced course

LENGTH: 8 weeks

PARTICIPATION: Students should expect to spend approximately 5-7 hours per week on readings, text-based forum discussions, Zoom chats, and assignments.

LIVE ZOOM DISCUSSIONS: We recommend downloading the Zoom mobile or desktop app for this course. 

  • A one-hour live Zoom discussion will be held biweekly
  • Final dates/times will be determined by the instructor at the start of the course 
  • Zoom discussions are recorded in case a participant is unable to attend the live sessions

MATERIALS:

TECHNOLOGY: Participants will need access to internet and a desktop computer, laptop, or tablet to participate in this course. For the live Zoom discussions, we recommend having access to a camera and a headset, earpods, or other audio and microphone device. Automatic captioning is available in the Zoom discussions.

CREDIT: Successful completion of this course (B or higher) will earn one credit toward the Small Museum Pro! certificate from AASLH.

Participant Outcomes

After completing this course, participants will understand principles and best practices of Leadership and Administration including the following:

  • the public trust role and governance structure of most nonprofit museums;
  • the importance of museum mission, vision, change, and strategic planning;
  • the major administrative and leadership roles and responsibilities of the board and staff;
  • the key issues in human resource management, including building effective teams
  • why leadership matters at all levels;
  • charting your museum’s future and measuring effectiveness; and
  • where the museum field is heading in the future.

Who Should Take This Course

Successful participants will be individuals in institutional leadership positions at the staff, board, and volunteer levels (where volunteers supervise others), who have significant decision-making responsibilities and who have the ability to affect positive, substantive change within their organizations.  This course is not appropriate for students, interns, or volunteers who do not have managerial responsibilities. We recommend that only one person per institution take this course at a time. To read about a participant’s experience, take a look at this blog post by a Leadership and Administration student: Leadership Matters At Every Level.

How to Register

Click here for instructions on how to register yourself or another user for this event. 

Anne W. Ackerson

Online Course Instructor

Email: anne@awackerson.com

In a career spanning three decades, Anne Ackerson has served as director of several historic house museums and historical societies in central and eastern New York, the director of the Museum Association of New York, and now currently serves as the executive director of the National Council of State Archivists.

In 1997 Anne began an independent consulting practice focusing on organizational development issues for the smaller nonprofit cultural institution. She writes regularly about management and leadership issues for cultural institutions in her blog, Leading by Design. She is a frequent workshop/webinar presenter on issues of museum ethics, executive leadership, financial management, and board roles and responsibilities. In addition to teaching the AASLH Online Course Leadership and Administration for History Organizations, she developed curriculum materials and a webinar on strategic planning for the American Association of State and Local History’s STEPS program, a national standards program for history museums.

Key:

Complete
Failed
Available
Locked
ABOUT THIS COURSE
Welcome to the Class!
Open to download resource.
Open to download resource.
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Syllabus: Summer 2022
Open to download resource.
Open to download resource.
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Virtual Class Chats
Open to download resource.
Open to download resource.
You must register to access.
Course Messaging Instructions
Open to download resource.
Open to download resource. Instructions on how to set up your privacy and messaging settings for the course.
You must register to access.
WEEK 1: THE ROLE, CHALLENGES, AND EXPECTATIONS OF HISTORY MUSEUMS AND MUSEUM LEADERS TODAY (JUNE 13 - JUNE 19)
Zoom Chat (June 15): Welcome and Course Orientation
06/15/2022 at 4:30 PM (EDT)  |  Recorded On: 06/17/2022
06/15/2022 at 4:30 PM (EDT)  |  Recorded On: 06/17/2022 Meeting ID: 810 7934 3133 Passcode: 418649 Online chats will be a chance to check in about your progress and group problem solve. They are a way to get to know other participants. Although not required and you will not receive a grade for your participation, please try to make as many chats as your schedule allows.
You must register to access.
Introduce Yourself
Make 1 discussion post to continue.
Make 1 discussion post to continue. Please take a moment to introduce yourself and tell us a bit about where you are on your leadership journey, why you're taking this class now, and what you hope to get out of it.
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Week 1 STUDY NOTES
Open to download resource.
Open to download resource. Study Notes are must reads!
You must register to access.
Video: Turning Your Museum Inside Out
Select the "Watch YouTube Video" button to begin.
Select the "Watch YouTube Video" button to begin. In this Museum FAQ video with Paul Orselli, Andrea Jones asks "How Can Museums Turn Inside Out?" and move beyond their buildings to respond to the communities they should be serving -- NOW.37 Minutes.
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Reading: Coleman, Christy S. “In Times Like These: Managing Museums Through Crises,” American Alliance of Museums, April 7, 2020,
Select the "Open Blog Post" button to begin.
Select the "Open Blog Post" button to begin. Coleman, Christy S. “In Times Like These: Managing Museums Through Crises,” American Alliance of Museums, April 7, 2020, Accessed February 22, 2022.
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Reading: Simon, Clea. “Who is This Museum For?” The Harvard Gazette. March 25, 2021.
Select the "Open News Story" button to begin.
Select the "Open News Story" button to begin. Simon, Clea. “Who is This Museum For?” The Harvard Gazette. March 25, 2021. Accessed February 24, 2022.
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Week 1 Assignment (DUE JUNE 19)
Passing Grade: B
Passing Grade: B WEEKLY ASSIGNMENTS AND FORUM POSTS ARE DUE BY Sunday at Midnight Central/1 am Eastern.
You must register to access.
RESOURCES FOR FINAL COURSE ASSIGNMENT
Creating a Staff Development Plan
Open to download resource.
Open to download resource. If you choose Creating a Staff/Volunteer/Board development plan as your Final Course Assignment, this template is a good starting point.
You must register to access.
Leadership Development Plan Template
Open to download resource.
Open to download resource. This template is adaptable for any type of skill development planning.
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Questions for Leader Interviews
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Open to download resource. If you've chosen to interview two museum leaders for your Final Course Assignment, this list of questions is a good place to start.
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WEEK 2: THE NEW MUSEUM LEADERSHIP (JUNE 20 - JUNE 26)
Week 2 STUDY NOTES
Open to download resource.
Open to download resource. Study Notes are must reads!
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Reading: Giles, Sunnie, “The Most Important Leadership Competencies, According to Leaders Around the World,” Harvard Business Review, March 15, 2016.
Select the "Open the Article" button to begin.
Select the "Open the Article" button to begin. Giles, Sunnie, “The Most Important Leadership Competencies, According to Leaders Around the World,” Harvard Business Review, March 15, 2016. Accessed February 22, 2022.
You must register to access.
Reading: Gilman, Amy. “The Era of the Visionary Museum Director is Over…Or It Should Be,” Hyperallergic. July 27, 2021.
Select the "Open the Article" button to begin.
Select the "Open the Article" button to begin. Gilman, Amy. “The Era of the Visionary Museum Director is Over…Or It Should Be,” Hyperallergic. July 27, 2021. Accessed February 25, 2022.
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Video: John Kotter, “The Key Differences Between Leading and Managing,”
Select the "Watch YouTube Video" button to begin.
Select the "Watch YouTube Video" button to begin. John Kotter, “The Key Differences Between Leading and Managing,” YouTube. https://www.youtube.com/watch?v=SEfgCqnMl5E. Accessed February 22, 2022. 5 Minutes.
You must register to access.
Reading: Semmel, Marsha. “Museum Leadership in a Hyper-Connected World: Six Skills for Leaders at all Levels”
Open to download resource.
Open to download resource. Semmel, Marsha. “Museum Leadership in a Hyper-Connected World: Six Skills for Leaders at all Levels”
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Reading: Yesomi Umolu, “On the Limits of Care and Knowledge: 15 Points Museums Must Understand to Dismantle Structural Injustice,” artnet news, June 25, 2020.
Select the "Open the Article" button to begin.
Select the "Open the Article" button to begin. Yesomi Umolu, “On the Limits of Care and Knowledge: 15 Points Museums Must Understand to Dismantle Structural Injustice,” artnet news, June 25, 2020. Accessed February 22, 2020.
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Reading: Marian Ruderman, Center for Creative Leadership, “How to Increase Your Resilience as a Leader,” April 7, 2020.
Select the "Open the Article" button to begin.
Select the "Open the Article" button to begin. Marian Ruderman, Center for Creative Leadership, “How to Increase Your Resilience as a Leader,” April 7, 2020. Accessed February 22, 2022.
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Week 2 Assignment (DUE JUNE 26)
Passing Grade: B
Passing Grade: B WEEKLY ASSIGNMENTS AND FORUM POSTS ARE DUE BY Sunday at Midnight Central/1 am Eastern.
You must register to access.
WEEK 3: THE IMPORTANCE OF MUSEUM VISION AND MISSION (JUNE 27 - JULY 3)
Zoom Chat (June 29)
06/29/2022 at 4:30 PM (EDT)  |  Recorded On: 06/30/2022
06/29/2022 at 4:30 PM (EDT)  |  Recorded On: 06/30/2022 Meeting ID: 810 7934 3133 Passcode: 418649 Online chats will be a chance to check in about your progress and group problem solve. They are a way to get to know other participants. Although not required and you will not receive a grade for your participation, please try to make as many chats as your schedule allows.
You must register to access.
Week 3 STUDY NOTES
Open to download resource.
Open to download resource. Study Notes are must reads!
You must register to access.
Reading: BoardSource, Mission Statement vs Vision Statement
Select the "Open the Article" button to begin.
Select the "Open the Article" button to begin. BoardSource, Mission Statement vs Vision Statement Accessed February 25, 2022.
You must register to access.
Video: Simon Sinek, “How Great Leaders Inspire Action.”
Select the "Watch YouTube Video" button to begin.
Select the "Watch YouTube Video" button to begin. Simon Sinek, “How Great Leaders Inspire Action.” https://www.youtube.com/watch?v=qp0HIF3SfI4 Accessed February 22, 2022. 19 Minutes.
You must register to access.
Reading: Gail Anderson, Reinventing the Museum tool, 2012.
Select the "Open the Resource" button to begin.
Select the "Open the Resource" button to begin. Gail Anderson, Reinventing the Museum tool, 2012. Accessed February 22, 2022
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Podcast: Jonathan Spack, Executive Director of Third Sector New England. October 26, 2014.
Recorded 10/25/2014
Recorded 10/25/2014 Podcast: Jonathan Spack, Executive Director of Third Sector New England, talks about the ongoing need to test the assumptions that underpin an organization’s work. October 26, 2014. Accessed February 22, 2022. 28 Minutes.
You must register to access.
Reading: Erica (Mills) Barnhart, “Great Mission. Bad Statement.” Stanford Social Innovation Review, January 15, 2016.
Select the "Open the Article" button to begin.
Select the "Open the Article" button to begin. Erica (Mills) Barnhart, “Great Mission. Bad Statement.” Stanford Social Innovation Review, January 15, 2016. Accessed February 22, 2022.
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Reading: Anderson, Maxwell. “Metrics of Success in Art Museums”
Open to download resource.
Open to download resource.
You must register to access.
Mission Statement Assessment Tool
Open to download resource.
Open to download resource.
You must register to access.
Week 3 Assignment (DUE JULY 3)
Passing Grade: B
Passing Grade: B WEEKLY ASSIGNMENTS AND FORUM POSTS ARE DUE BY Sunday at Midnight Central/1 am Eastern.
You must register to access.
WEEK 4: ALIGNING ORGANIZATIONAL OPERATING MODELS (JULY 4 - JULY 10)
Week 4 STUDY NOTES
Open to download resource.
Open to download resource. Study Notes are must reads!
You must register to access.
Reading: Watkins, Michael D. “What Is Organizational Culture? And Why Should We Care?”
Open to download resource.
Open to download resource.
You must register to access.
Video: PBS Brief but Spectacular: Patty McCord discusses how CEO’s create an ideal work culture
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Select the "Watch YouTube Video" button to begin. PBS Brief but Spectacular: Patty McCord discusses how CEO’s create an ideal work culture. https://www.youtube.com/watch?v=oM4N9PZTaVM 4 Minutes.
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Reading: Marcia Blenko, Leslie MacKrell, and Kevin Rosenberg, “Operating Models: How Nonprofits Get from Strategy to Results,” The Bridgespan Group, August 2019. Pp. 2-11
Select the "Open the Article" button to begin.
Select the "Open the Article" button to begin. Marcia Blenko, Leslie MacKrell, and Kevin Rosenberg, “Operating Models: How Nonprofits Get from Strategy to Results,” The Bridgespan Group, August 2019. Pp. 2-11 of the download. Accessed February 25, 2022.
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Reading or Video: McKinsey & Company, “Author Talks: How to Gain a Competitive Edge with Organizational Culture,” January 19, 2022
Select the "Open the Article" button to begin.
Select the "Open the Article" button to begin. Watch and/or read: McKinsey & Company, “Author Talks: How to Gain a Competitive Edge with Organizational Culture,” January 19, 2022. Accessed February 25, 2022.
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Reading: John Kotter, “8-Step Process for Leading Change,”
Select the "Open the Article" button to begin.
Select the "Open the Article" button to begin. John Kotter, “8-Step Process for Leading Change,” Accessed February 25, 2022.
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Reading: Passages: Changing Organizations and Boards
Open to download resource.
Open to download resource.
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Week 4 Assignment (DUE JULY 10)
Passing Grade: B
Passing Grade: B
You must register to access.
WEEK 5: MUSEUM GOVERNING AUTHORITIES ARE LEADERS, TOO (JULY 11 - JULY 17)
Zoom Chat (July 13)
07/13/2022 at 4:30 PM (EDT)  |  Recorded On: 07/15/2022
07/13/2022 at 4:30 PM (EDT)  |  Recorded On: 07/15/2022 Meeting ID: 810 7934 3133 Passcode: 418649 Online chats will be a chance to check in about your progress and group problem solve. They are a way to get to know other participants. Although not required and you will not receive a grade for your participation, please try to make as many chats as your schedule allows.
You must register to access.
Week 5 STUDY NOTES
Open to download resource.
Open to download resource. Study Notes are must reads!
You must register to access.
Reading: BoardSource, “Checklist of Board Roles and Responsibilities”
Select the "Open the Article" button to begin.
Select the "Open the Article" button to begin. BoardSource, “Checklist of Board Roles and Responsibilities”
You must register to access.
Reading: “Governance Models, An Essay by Nathan Garber with Reflections by Michael Soule,” Lead Together.
Select the "Open the Article" button to begin.
Select the "Open the Article" button to begin. “Governance Models, An Essay by Nathan Garber with Reflections by Michael Soule,” Lead Together. Accessed February 27, 2022.
You must register to access.
Reading: Museum Board Leadership 2017: A National Report, BoardSource and American Alliance of Museums.
Select the "Open the Article" button to begin.
Select the "Open the Article" button to begin. Museum Board Leadership 2017: A National Report, BoardSource and American Alliance of Museums. Accessed February 27, 2022.
You must register to access.
Reading: Wallestad, Anne. “The Four Principles of Purpose-Driven Board Leadership”
Open to download resource.
Open to download resource.
You must register to access.
Reading: Mary L. Hiland, “Effective Board Chair-Executive Director Relationships: Not About Roles!”, NPQ, 2018.
Select the "Open the Article" button to begin.
Select the "Open the Article" button to begin. Mary L. Hiland, “Effective Board Chair-Executive Director Relationships: Not About Roles!”, NPQ, 2018. Accessed February 27, 2022.
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Board-Staff Relationship Assessment Form
Open to download resource.
Open to download resource. Use this tool to complete the assignment.
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Week 5 Assignment (DUE JULY 17)
Passing Grade: B
Passing Grade: B WEEKLY ASSIGNMENTS AND FORUM POSTS ARE DUE BY Sunday at Midnight Central/1 am Eastern.
You must register to access.
WEEK 6: HUMAN RESOURCE MANAGEMENT – BUILDING EFFECTIVE TEAMS AND MENTORING (JULY 18 - JULY 24)
Week 6 STUDY NOTES
Open to download resource.
Open to download resource. Study Notes are must reads!
You must register to access.
Reading: “Building a Collaborative Team Environment,” U.S. Office of Personnel Management.
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Select the "Open the Article" button to begin. “Building a Collaborative Team Environment,” U.S. Office of Personnel Management. Originally published 1997; Accessed February 27, 2022.
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Reading: Charlotte Coates, “Culture for all – museum attendance in an age of diversity,” Blooloop, May 16, 2019.
Select the "Open the Article" button to begin.
Select the "Open the Article" button to begin. Charlotte Coates, “Culture for all – museum attendance in an age of diversity,” Blooloop, May 16, 2019. Accessed February 27, 2022.
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Reading: Ann Rolfe, “Mentoring -- An Essential Leadership Skill.”
Select the "Open the Article" button to begin.
Select the "Open the Article" button to begin. Ann Rolfe, “Mentoring -- An Essential Leadership Skill.” Accessed February 27, 2022.
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Reading: Ellen Taaffe, “How to Make Inclusivity More Than Just an Office Buzzword,” Kellogg Insight, January 4, 2019.
Select the "Open the Article" button to begin.
Select the "Open the Article" button to begin. Ellen Taaffe, “How to Make Inclusivity More Than Just an Office Buzzword,” Kellogg Insight, January 4, 2019. Accessed February 27, 2022.
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Reading: “Is Your Team Out of Sync? 6 Questions to Spur Alignment,” by Kristine Kern, Inc.
Select the "Open the Article" button to begin.
Select the "Open the Article" button to begin. “Is Your Team Out of Sync? 6 Questions to Spur Alignment,” by Kristine Kern, Inc. Accessed February 27, 2022.
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Infographic: Gender Equity in the Museum Workplace Survey
Select the "Open the Article" button to begin.
Select the "Open the Article" button to begin. Infographic: Gender Equity in the Museum Workplace Survey
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Week 6 Assignment (DUE JULY 24)
Passing Grade: B
Passing Grade: B WEEKLY ASSIGNMENTS AND FORUM POSTS ARE DUE BY Sunday at Midnight Central/1 am Eastern.
You must register to access.
ADDITIONAL RESOURCES FOR WEEK 6
Nonprofit Quarterly. "Developing Human Capital"
Open to download resource.
Open to download resource.
You must register to access.
WEEK 7: MAKING LEADERSHIP INTENTIONAL AT ALL LEVELS (JULY 25 - JULY 31)
Zoom Chat (July 27)
07/27/2022 at 4:30 PM (EDT)  |  Recorded On: 07/29/2022
07/27/2022 at 4:30 PM (EDT)  |  Recorded On: 07/29/2022 Meeting ID: 810 7934 3133 Passcode: 418649 Online chats will be a chance to check in about your progress and group problem solve. They are a way to get to know other participants. Although not required and you will not receive a grade for your participation, please try to make as many chats as your schedule allows.
You must register to access.
Week 7 STUDY NOTES
Open to download resource.
Open to download resource. Study Notes are must reads!
You must register to access.
Reading: Center for Creative Leadership: "Talent Reimagined: 7 Emerging Trends for Transformative Leaders"
Open to download resource.
Open to download resource.
You must register to access.
Reading: Pena, Elizabeth. "Leadership At All Levels"
Open to download resource.
Open to download resource.
You must register to access.
Reading: Center for Creative Leadership, “The Leadership Skills That Managers in the Middle Need to Advance,”
Select the "Open the Article" button to begin.
Select the "Open the Article" button to begin. Reading: Center for Creative Leadership, “The Leadership Skills That Managers in the Middle Need to Advance,” Accessed February 28, 2022.
You must register to access.
Reading: Nexus Leading Across Boundaries (LAB): Layers of Leadership Across Libraries, Archives, and Museums. 2017.
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Select the "Open the Article" button to begin. Nexus Leading Across Boundaries (LAB): Layers of Leadership Across Libraries, Archives, and Museums. 2017. Accessed February 28, 2022
You must register to access.
Reading: Jesse Lyn Stoner, “8 Things Collaborative Leaders Know,” Jesse Lyn Stoner – My Blog, November 16, 2012.
Select the "Open the Article" button to begin.
Select the "Open the Article" button to begin. Jesse Lyn Stoner, “8 Things Collaborative Leaders Know,” Jesse Lyn Stoner – My Blog, November 16, 2012. Accessed February 28, 2022.
You must register to access.
Week 7 Assignment (DUE JULY 31)
Passing Grade: B
Passing Grade: B WEEKLY ASSIGNMENTS AND FORUM POSTS ARE DUE BY Sunday at Midnight Central/1 am Eastern.
You must register to access.
WEEK 8: CHARTING YOUR MUSEUM'S FUTURE, INSPIRING ACTION, AND MEASURING EFFECTIVENESS (AUGUST 1 - AUGUST 7)
Week 8 STUDY NOTES
Open to download resource.
Open to download resource. Study Notes are must reads!
You must register to access.
Reading: Matelic, Candace. “Understanding Change and Transformation in History Organizations”
Open to download resource.
Open to download resource.
You must register to access.
Reading: Myers, Daniel J. “Strategic Planning: Lessons Learned About What Does and Doesn’t Work”
Open to download resource.
Open to download resource.
You must register to access.
Reading: Holk, Jennifer and Gabriel Kasper, and Justin Marcoux, “How Covid Is Changing Strategic Planning: Fresh Thinking for Nonprofit Leaders”
Open to download resource.
Open to download resource.
You must register to access.
Reading: DIY Strategic Planning for Small Museums
Open to download resource.
Open to download resource. This AASLH Technical Leaflet outlines the steps for strategic planning preparation and assessing whether an organization is ready for this step.
You must register to access.
Reading: John Sawhill and David Williamson, “Measuring What Matters In Nonprofits,” McKinsey & Company, 2001.
Select the "Open the Article" button to begin.
Select the "Open the Article" button to begin. John Sawhill and David Williamson, “Measuring What Matters In Nonprofits,” McKinsey & Company, 2001. Accessed February 28, 2022.
You must register to access.
Week 8 Assignment (DUE AUGUST 7)
Passing Grade: B
Passing Grade: B WEEKLY ASSIGNMENTS AND FORUM POSTS ARE DUE BY Sunday at Midnight Central/1 am Eastern.
You must register to access.
FINAL COURSE ASSIGNMENT (DUE AUGUST 14)
Passing Grade: B
Passing Grade: B Your Final Course Assignment is due one week after the course officially closes.
You must register to access.
COURSE SURVEY AND CERTIFICATE OF COMPLETION
Course Survey
13 Questions
13 Questions Please note the survey must be completed and a passing grade must be achieved before the Certificate of Completion is available.
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Certificate of Completion
1 Small Museum Pro! Certificate Credit credit  |  Certificate available
1 Small Museum Pro! Certificate Credit credit  |  Certificate available Successful completion of this course (B or higher) will earn one credit toward the Small Museum Pro! certificate from AASLH.
You must register to access.

If you have any questions, please contact AASLH Professional Development staff at learn@aaslh.org or 615-320-3203

Cancellations/Refunds for online professional development (webinars and online courses) must be submitted in writing via email to learn@aaslh.org or mail to 2021 21st Ave S., Suite 320 Nashville, TN 37212. Cancellations made prior to the start date for the online course or the day of the webinar will be given a full refund. No refund will be given after the start date for the online course or on/after the day of the webinar. Registrants may transfer their registration to another person. Registrations cannot be transferred between courses or course sessions. AASLH is not responsible for cancellations that were mailed or emailed but never received.