On the Front Line: Supporting and Caring for Staff - Next Practices Virtual Summit - Day 2/ Session 5

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How do we care for front line staff knowing visitors are more challenging, difficult, irreverent, and even dangerous than ever before? How do new approaches to interpretation on our sites and integrating histories of enslavement and conflict shape how we hire, serve, and retain volunteers and staff? This session will help participants explore options and approaches to adapting to the rapidly changing visitor services and education landscape.

How to Register for this Event

Cancellation/Refunds for onsite workshops must be submitted in writing via email to learn@aaslh.org or mail to 2021 21st Ave S., Suite 320 Nashville, TN 37212. Cancellations made prior to the early-bird registration deadline date will receive a full refund. Cancellations made between the early-bird deadline date and eight days prior to the workshop will be subject to a $55 processing/materials charge. No refunds will be given within seven days of the workshop date. AASLH is not responsible for cancellations that were mailed or emailed but never received.

Cancellations/Refunds for online professional development (webinars and online courses) must be submitted in writing via email to learn@aaslh.org or mail to 2021 21st Ave S., Suite 320 Nashville, TN 37212. Cancellations made prior to the start date for the online course or the day of the webinar will be given a full refund. No refund will be given after the start date for the online course or on/after the day of the webinar. Registrants may transfer their registration to another person. Registrations cannot be transferred between courses or course sessions. AASLH is not responsible for cancellations that were mailed or emailed but never received.

If you have any questions, please contact AASLH Professional Development staff at learn@aaslh.org or 615-320-3203.

Kathleen Ford

Interpretive Supervisor

George Washinton's Mount Vernon, Mount Vernon, VA

Kelvis Hernandez (he/him)

John Brown House Museum Manager

Rhode Island Historical Society, Providence, RI

K. Allison Wickens (she/her)

Vice President, Education

George Washington's Mount Vernon, Mount Vernon, VA

Allison Wickens leads the Education and Guest Services division at Mount Vernon and oversees the history and civics learning goals for the institution’s onsite, offsite, and digital outreach programs. She writes and speaks about the education and learning of young people at museums, historic sites, and schools and has written on this subject in articles published in the Journal of Museum Education. She received an M.A. in History and a certificate in Museum Studies at the University of Colorado, Boulder and a B.A. in history from Grinnell College. is the Vice President for Education at George Washington’s Mount Vernon. She can be reached at allison.wickens@mountvernon.org.